30 nights content 3
Exceptions To Return / Refund Under 30 Nights Trial Offer
Durfi 30 Nights / 720 Hours Mattress Trial period is designed to allow customers to try out our mattress for 30 nights / 720 Hours at the comfort of their own homes. In an unlikely situation of the mattress is not being suitable for you, we are happy to take the mattress back and give you a refund.
We believe our customer values are more important than business, as a company we hope that this offer is not being misused by anyone, we have identified some exceptions to the Durfi 30 Nights / 720 Hours Mattress Trial period offers which are as below.
- Mattress Return / Full-Refund request will not be approved in case of inappropriate usage or physical damage to the mattress. You need to return the Durfi mattress in a good condition.
- Mattress Return / Full-Refund request will not be approved if any severe liquid spillage, stains, dirt or damage is visible / found on the mattress during the inspection process.
- Mattress Return / Full-Refund request will not be approved if the mattress is used on an improper/uneven surface without a proper base.
- Mattress Return / Full-Refund request will not be approved if the mattress is visible / found to be exposed to cold / mould / hot temperatures for a period that causes the materials to damage / permanently deform.
- Mattress Return/Full-Refund request will not be entertained if the customer opts for a return due to wrong / incorrect Mattress Size Order. It is always suggestible to cross-check the size before placing the order.