Terms & Conditions For 30 Nights / 720 Hours Guarantee
30 Nights / 720 Hours Trial is applicable from the date of delivery of the mattress. In case of a swap between other models, 30 Nights offer will be still calculated from Day 1 the first mattress got delivered.
30 Nights / 720 Hours Trial is applicable only on standard sizes (72/75/78x36x5, 6 and 8 Inch, 72/75/78x60x5, 6 and 8 Inch, 72/75/78x72x5, 6 and 8 Inch) mattresses. Non-standard sizes (Custom Size) mattresses do not fall under any Trial Offer.
During the 30 Nights / 720 Hours Trial period, you may decide to return the mattress any time before the end of 30 nights for a full refund. In case any freebies are provided with the order, the refund will be after deducting the freebie cost.
Mattress Return and Full Refund on 30 Nights Trial offer will not be applicable if the product falls under Exception to Return / Refund under 30 Nights Trial.
Durfi 30 Nights / 720 Hours Trial period applies only to the original authenticated purchaser of genuine Durfi Mattress purchased from www.durfi.com.
This Durfi 30 Nights / 720 Hours Trial policy is limited to one return per household per year (365 Days).
Please retain and keep a copy of your original tax invoice as proof of purchase. You’ll need to submit this original invoice to make a refund claim, without a valid invoice, Durfi Retail Pvt. Ltd / Durfi Mattress can reserve the right to reject any claim under 30 Nights Trial Offer.
Mattress Return / Full-Refund will be accepted only if the product fulfils the Return Criteria (Refer to Return Criteria under 30 nights Return Policy).
Durfi Mattress requires you to share the photographs 6 sides (top, bottom and 4 sides) of the mattress while opting for a return. Failure to send improper vision photographs may result in a return request being cancelled.
The Durfi Mattress Return / Full-Refund requests must be associated directly with Durfi Retail Pvt. Ltd / Durfi Mattress no later than the 31st day from the date of delivery of the mattress you want a refund on.
Mattress returns will be inspected and picked up within 2-3 weeks of raising a return request. All Durfi Mattress approved refunds will be processed within 15-20 days once the mattress has been picked up for return.
Durfi Retail Pvt. Ltd / Durfi Mattress can reserve and has the right to refuse the 30 Nights Trial Offer to anyone associated with a mattress manufacturer/brand.
The Mattress Return/Full-Refund final decision on refund under 30 Nights Trial offer will be made by Durfi Retail Pvt. Ltd / Durfi Mattress. The company can reserve the complete right to refuse any request claim if it doesn’t fulfil the Terms and Conditions of the 30 Nights Trial Offer.
On every mattress return under 30 nights trial / refund request reverse logistics charges are applicable. For mattress sizes (72/75/78x36x5, 6 and 8 Inch Rs. 1500/- logistics charges, 72/75/78x60x5, 6 and 8 Inch Rs. 2000/- logistics charges, 72/75/78x72x5, 6 and 8 Inch Rs. 2500/- logistics charges) will be deducted and the remaining balance amount will be refunded to you.
Disputes, if any, are subject to Coimbatore jurisdiction only.
Durfi Mattress C/o. Durfi Retail Private Ltd,
1st Floor, MV Complex, Next Honda Service Center/ Unilet Showroom Building, Ramamurthy Nagar Main Road, Bengaluru-560016, Karnataka.