30 ntp ctdns
Terms & Conditions For 30 Nights / 720 Hours Guarantee
- 30 Nights / 720 Hours Trial is applicable from the date of delivery of the mattress. In case of a swap between other models, 30 Nights offer will be still calculated from Day 1 the first mattress got delivered.
- 30 Nights / 720 Hours Trial is applicable only on standard sizes (72/75/78x36x5, 6 and 8 Inch, 72/75/78x60x5, 6 and 8 Inch, 72/75/78x72x5, 6 and 8 Inch) mattresses. Non-standard sizes (Custom Size) mattresses do not fall under any Trial Offer.
- During the 30 Nights / 720 Hours Trial period, you may decide to return the mattress any time before the end of 30 nights for a full refund. In case any freebies are provided with the order, the refund will be after deducting the freebie cost.
- Mattress Return and Full Refund on 30 Nights Trial offer will not be applicable if the product falls under Exception to Return / Refund under 30 Nights Trial.
- Durfi 30 Nights / 720 Hours Trial period applies only to the original authenticated purchaser of genuine Durfi Mattress purchased from www.durfi.com.
- This Durfi 30 Nights / 720 Hours Trial policy is limited to one return per household per year (365 Days).
- Please retain and keep a copy of your original tax invoice as proof of purchase. You’ll need to submit this original invoice to make a refund claim, without a valid invoice, Durfi Retail Pvt. Ltd / Durfi Mattress can reserve the right to reject any claim under 30 Nights Trial Offer.
- Mattress Return / Full-Refund will be accepted only if the product fulfils the Return Criteria (Refer to Return Criteria under 30 nights Return Policy).
- Durfi Mattress requires you to share the photographs 6 sides (top, bottom and 4 sides) of the mattress while opting for a return. Failure to send improper vision photographs may result in a return request being cancelled.
- The Durfi Mattress Return / Full-Refund requests must be associated directly with Durfi Retail Pvt. Ltd / Durfi Mattress no later than the 31st day from the date of delivery of the mattress you want a refund on.
- Mattress returns will be inspected and picked up within 2-3 weeks of raising a return request. All Durfi Mattress approved refunds will be processed within 15-20 days once the mattress has been picked up for return.
- Durfi Retail Pvt. Ltd / Durfi Mattress can reserve and has the right to refuse the 30 Nights Trial Offer to anyone associated with a mattress manufacturer/brand.
- The Mattress Return/Full-Refund final decision on refund under 30 Nights Trial offer will be made by Durfi Retail Pvt. Ltd / Durfi Mattress. The company can reserve the complete right to refuse any request claim if it doesn’t fulfil the Terms and Conditions of the 30 Nights Trial Offer.
- On every mattress return under 30 nights trial / refund request reverse logistics charges are applicable. For mattress sizes (72/75/78x36x5, 6 and 8 Inch Rs. 1500/- logistics charges, 72/75/78x60x5, 6 and 8 Inch Rs. 2000/- logistics charges, 72/75/78x72x5, 6 and 8 Inch Rs. 2500/- logistics charges) will be deducted and the remaining balance amount will be refunded to you.
- Disputes, if any, are subject to Coimbatore jurisdiction only.