It takes a second to buy a Durfi mattress in the market, in reality, the mattress will take 15-25 days to adjust as per your sleep pattern. After 25-30 days usage, still the mattress is not adjustable/ suiting, we'll gladly take it back with absolutely no question and give you a 100% refund.
Everyone believes that asleep is a very important part of our life, something everyone spends a whole lot of quality time on sleep. It is unfair that you are picking a mattress at the store/ online by just seeing/ touch and feel for a hasty 5-10 minutes. At Durfi, You Have 30 Nights / 720 Hours to make a mattress decision at your own home, within the 30 nights / 720 Hours from the date of delivery, we will do our best to ensure that the return process is as simple - as possible. We request you that you sleep on your new Durfi mattress for at least 20 - 25 nights before you make a final decision to return. Every individual needs a "Comfort - Adoption" period to set the mattress as per sleep pattern.
From Orthopedic model to Hybrid/ Hybrid to Orthopedic, we can swap the mattress customer need to borne the model variation charges and logistics charges. For logistics, every mattress return under 30 night’s trial / refund request reverse logistics charges is applicable. For mattress sizes (72/75/78x36x5, 6 and 8 Inch Rs. 1500/- logistics charges, 72/75/78x60x5, 6 and 8 Inch Rs. 2000/- logistics charges, 72/75/78x72x5, 6 and 8 Inch Rs. 2500/- logistics charges) is applicable.
Durfi 30 Nights / 720 Hours Mattress Trial period is designed to allow customers to try out our mattress for 30 nights / 720 Hours at the comfort of their own homes. In an unlikely situation of the mattress is not being suitable for you, we are happy to take the mattress back and give you a 100% full refund.
We believe our customer values are more important than business, as a company we hope that this offer is not being misused by anyone, we have identified some exceptions to the Durfi 30 Nights / 720 Hours Mattress Trial period offers which are as below.