Shipping Policy
We dispatch your mattress within 2-3 days. Once we ship the mattress, we will share the shipping details with you. Depending on the location, transit time will take 3-4 working days. Realistically, it should take 4-8 calendar days from the time of placing the order to receive your order.
Once you receive the courier package, please check the mattress. If there are any transit damages, please don't accept the delivery. Take a few pics of the damaged product and share them with us. We will then dispatch a new mattress. Once the delivery is accepted, there will be no claims related to the product damaged in transportation.
Our Return & Cancellation Policy
You changed your mind and want to cancel the order, here’s what you need to know.
Cancellation Policy
The order will be considered canceled only if the cancellation is requested within 24 hours of placing the order. In this case, there will be a 3% cancellation charge on the invoice value, and we will refund your money within 5-7 business days.
Once the order is dispatched, if you want to cancel/return the order, there will be a 3% cancellation charge on the invoice value, and logistics charges will be applicable. The logistics charges are:
- 72/75/78x36x5, 6 and 8 Inch = ₹ 1500/-
- 72/75/78x60x5, 6 and 8 Inch = ₹ 2000/-
- 72/75/78x72x5, 6 and 8 Inch = ₹ 2500/-
These logistics charges will be deducted, and the remaining balance amount will be refunded to you.
Return Policy
We will accept returns under the following terms:
- If you refuse delivery for any reason and want a refund, it will be issued once we confirm that the items are back in our possession without damage.
- The customer is responsible for all shipping costs related to shipping and returning an item.
- The return of a product will only be accepted within 10 days from the date the product was received. After that, no return for convenience or wrong product selection by the buyer (T&C applied).
- Returns are only accepted in the case of manufacturing defects.
Non-Eligible Cases for Return or Replacement
- There are no cancellations or comfort guarantees on special orders or custom sizes orders.
- There are no cancellations or returns on accessories.
- Any staining or soiling of a mattress will void any warranty. The use of a mattress protector is highly recommended.
- Products that are not in the original condition and packaging or show signs of damage will violate our return policy.