We dispatch your mattress within 2-3 days. Once we ship the mattress, we will share the shipping details with you. Depending on the location, transit time will take 3-4 working days. Realistically, it should take 4-8 calendar days from the time of placing the order to receive your order.
Once you receive courier package, please check the mattress. If there are any transit damages, please don't accept the delivery. Take a few pics of the damaged product and share with us. We will then dispatch a new mattress. Once the delivery is accepted, there will be no claims related to the product damaged in transportation.
Our Return Policies:
You changed your mind and want to cancel the order, here’s what you need to know.
Order will be considered as cancelled, only if the order has been cancelled within 24 hours of placement of the order. In this case we will refund your money within 3 business days.
We will accept the returns as per following terms.
- If you refuse delivery for any reason and want a refund, you will be able to get it once we confirm the items are back in our possession with no damage on product.
- The customer is responsible for all shipping costs related to shipping & return’, an Item.
- Return of product will be only accepted within the time period of 10 days from the date product was received after that no return for convenience or wrong product selection by buyer.
- Product will be accepted for return in case of manufacturing defect.
Below, cases are NOT eligible for return or replacement:
- There are no cancellations or comfort guarantees on special orders or custom sizes orders.
- Any staining or soiling of a mattress will void any warranty. The purchase and use of a mattress protector is highly recommended.
- Products that are not in the original condition and packaging or shows sign of damage will violate our return policy.